Resolved -
We are pleased to announce that the network event that was impacting some of our services has been resolved, and all systems are now operational. Inbound faxes are being processed, but due to a build-up of queued messages, there may be a delay in delivery. We appreciate your extreme patience as we work to clear this backlog.
We will continue to monitor the situation closely. If you have any questions or concerns, please don't hesitate to reach out to our support team at 405.928.8898 or open a support ticket by visiting http://ticket.cooltele.com/
Oct 14, 20:30 CDT
Update -
Our upstream provider's teams are actively working to resolve ongoing issues with the Portal, and vFax systems. Some users may still encounter timeouts or unresponsive pages when accessing these services. We appreciate your patience as we work diligently on resolving these issues.
We are pleased to announce that we are making significant progress in restoring our Operations Support Systems (OSS). We anticipate a resolution to these issues later this evening, and we will keep you updated with any changes to the timeline.
In the meantime, please note that our Voice network remains operational and stable.
Thank you for your understanding.
Oct 14, 17:18 CDT
Update -
ViewMyFax.com and vFax portal are still down due to upstream provider issues. Voice and fax transmission remain stable; fax-to-email is fully functional. Faxes will appear in the portal once restored. We’ve received only two fax-related tickets, indicating limited impact. No resolution ETA yet; next update by 16:45 CDT. Submit issues with screenshots at http://ticket.cooltele.com.
Oct 14, 15:07 CDT
Update -
Our upstream provider's teams remain actively engaged in repairing the ongoing Fax Portal issues. Some users may continue to experience timeouts or unresponsive pages when accessing the Customer vFax Portal.
Our Voice and Fax transmission networks remain operational and stable. However, ViewMyFax.com continues to be unavailable.
We appreciate your continued patience as our teams work toward full resolution. Further updates will be posted as progress is made.
Oct 14, 14:04 CDT
Update -
Intermittent outage of ViewMyFax.com / vFax portal access
What’s going on:
• We are aware of ongoing issues accessing ViewMyFax.com (the vFax portal). Some users are seeing timeouts, unresponsive pages, or loading delays.
• Voice service and fax transmission are unaffected and operating normally.
• Fax-to-email (sending/receiving) remains fully functional.
• Faxes sent or received during the outage will appear in your portal once access is restored.
• Some fax API integrations are seeing occasional timeouts.
What we’re doing:
• Our teams, collaborating with our upstream provider, are actively investigating and working on restoration.
• We’re monitoring closely and will relay any updates as soon as we get them.
What you can do:
• If you need urgent fax access, use fax-to-email for now (you’ll still get the faxes).
• Try accessing the portal periodically; when restored, your full history should reappear.
• If you run into errors or timeouts, take a screenshot, note the timestamp, and send it to us for diagnostics via our ticket system at http://ticket.cooltele.com/
We understand this is an inconvenience, and we appreciate your patience while service is restored. We'll update you again soon.
Oct 14, 13:43 CDT
Update -
Our teams are continuing to investigate issues affecting ViewMyFax.com and related services. At this time, some users may experience timeouts or unresponsive pages when attempting to access ViewMyFax.com.
Our Voice network and Fax transmission services remain fully operational and stable. However, ViewMyFax.com is currently unavailable, and some Fax APIs are experiencing intermittent timeouts. Fax-to-email sending and receiving continue to function normally. Any inbound or outbound faxes will become available in ViewMyFax.com once the portal is restored.
All appropriate teams remain actively engaged, and we will continue to provide updates as progress is made.
Oct 14, 10:43 CDT
Identified -
Our teams are currently investigating intermittent issues impacting ViewMyFax.com and related vFax portal access.
Some users may experience timeouts, slow loading, or unresponsive pages when attempting to log in or retrieve fax history.
✅ What’s working normally:
• Our Voice network and Fax transmission services remain fully operational and stable.
• Fax-to-email delivery (sending and receiving) remains fully operational.
• Inbound and outbound faxes are transmitting as expected.
⚠️ What’s affected:
• ViewMyFax.com is temporarily unavailable.
• Some fax API integrations may experience occasional timeouts.
• Any faxes sent or received during this period will appear in your ViewMyFax.com account once portal access is restored.
All appropriate teams are actively engaged, and we will continue to post updates as service restoration progresses.
Oct 14, 10:21 CDT
